Refund & Cancellation Policy

Last updated: November 7, 2026

Full refunds

• First purchase (monthly or yearly): full refund if you ask within 14 days of the payment.
• Yearly renewal: full refund if you ask within 14 days of the renewal charge.
• Monthly renewal: not normally refunded, because you can cancel anytime before it renews. If you forgot to cancel and haven't used Pro since the renewal, email us and we'll usually refund it anyway.
• Charged by mistake or twice: always refunded in full.

Refunds go back to your original payment method through Lemon Squeezy, our Merchant of Record. They usually arrive in 5–10 business days, depending on your bank. When you're refunded, Pro access ends.

How to ask for a refund

Email support@sheetschool.cc from the address you used at checkout, or include your order number from the Lemon Squeezy receipt. We reply within 2 business days.

How to cancel

Open your account menu on SheetSchool and choose Manage subscription, or use the link in any Lemon Squeezy receipt email. Cancelling takes effect right away for future payments. You keep Pro until the end of the period you already paid for. There's no cancellation fee.

EU, UK and Israeli customers: right of withdrawal

Consumers in the EU and UK have a legal right to withdraw from an online purchase within 14 days without giving a reason. Our 14-day guarantee covers this in full: you get a full refund within 14 days even though Pro access starts immediately, so you don't lose your withdrawal right by starting to learn. To withdraw, just email us a clear statement (for example, "I withdraw from my SheetSchool Pro purchase"). You may also use the EU model withdrawal form. Customers in Israel have the same 14-day cancellation right under the Consumer Protection Law, 5741-1981, and we never charge a cancellation fee.

Your legal rights

This policy adds to, and never reduces, the rights consumer law gives you where you live.